TY  - BOOK
AU  - Seth, Jagdish N.
TI  - Customer Relationship Management
SN  - 9780070435049
U1  - 658.812 
PY  - 2003///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - Customer Relationship Management
N1  - Customer Relationship Management
ER  -