Dyche, Jill <br/><br/>
The CRM Handbook 

 - 4th 
 - New Delhi  Pearson Education  2004 
 - XXIV, 307 
<br/><br/> Customer Relationship Management 
<br/><br/><label>ISBN: </label>9788178085685 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relationship Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / DYC