Burnett, Ken <br/><br/>
The Hand Book of Key Customer Relationship Management 

 - New Delhi  Pearson Education  2001 
 - 401 
<br/><br/> Customer Relationship Management 
<br/><br/><label>ISBN: </label>9788178084404 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relationship Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / BUR