TY  - BOOK
AU  - Greenberg, Paul
TI  - CRM at the Speed of Light
SN  - 9780070439504
U1  - 820.9 
PY  - 2001///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - Management
N1  - CRM at the Speed of Light
ER  -