TY  - BOOK
AU  - Vincent P. Magnini
TI  - Surprise! The Secret to Customer Loyalty in the Service Sector
SN  - 9781631571039
PY  - 2015///
CY  - New York
PB  - Business Expert Press
KW  - MANAGERIAL ECONOMICS
N1  - Customer Loyalty; E-version
UR  - (2014 digital library._ Marketing strategy collection) Magnini, Vincent P - Surprise! _ the secret to customer loyalty in the service sector-Business Expert Press (2015).pdf
ER  -