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020 _a9781259026812
041 _aeng
082 _a658.812
_bZEI
100 _aZeithaml, Valaria A.
245 _aServices Marketing : Integrating Customer for Across the Firm
250 _a6th
260 _aNew Delhi
_bMcGraw-Hill Education
300 _aXXXII, 711
365 _b3
500 _aService Marketing
650 _aService Marketing
999 _c4971
_d4971