000 00659nam a2200181Ia 4500
005 20250221141533.0
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020 _a9781631571039
041 _aeng
100 _aVincent P. Magnini
245 _aSurprise! The Secret to Customer Loyalty in the Service Sector
260 _aNew York
_bBusiness Expert Press
_c2015
300 _a138
500 _aCustomer Loyalty
521 _aE-version
650 _aMANAGERIAL ECONOMICS
856 _u(2014 digital library._ Marketing strategy collection) Magnini, Vincent P - Surprise! _ the secret to customer loyalty in the service sector-Business Expert Press (2015).pdf
999 _c5733
_d5733